Terms of Service
Thank you ("users") for choosing us. Before starting, please read the Terms of Service ("the Terms") carefully. The following Terms of Service outlines the terms and conditions of use of and access to the Contents (the "Contents") and Services (the "Services") provided by Free Connected Limited. "X-VPN" ("we", "us" or "our"), includes X-VPN's website (the "Website" or "site"), applications (including both the mobile and web versions) (the "App") and any software provided by X-VPN (the "Software").
ACCEPTANCE OF THE TERMS
By utilizing and/or accessing our Services, you are signifying your acceptance on behalf of yourself or those you represent ("you") to adhere to and to be legally bound by the Terms of Service entirely, which includes bearing any charges incurred from using our Services. The Terms constitute a binding legal agreement between you or those you legally represent and X-VPN, which will regulate your utilization of and access to our Services, through any manner or mediums.
If these Terms are being accepted on behalf of your employer or another entity, you affirm and warrant that: (i) you possess the full legal authority to commit your employer or such entity to this Agreement; (ii) you have comprehended the Agreement; and (iii) on behalf of the party you represent, you agree and consent to the Agreement.
By creating an account for our Services, you declare that you are at least eighteen (18) years old, or at the minimum, the age of majority in the jurisdiction where you live or from where you access the Services, or that you are a valid legal entity. Additionally, you confirm that the registration information provided by you is accurate and complete.
Certain sections of these Terms may not pertain to your specific use of our Services. If you disagree with any portion of the Agreement relevant to you, you are prohibited from using our Services.
The continuous development of our Services and Websites often introduces new features or modifies existing ones, driven by needs to comply with the law, implement recommendations from regulatory authorities, enhance functionality or service features, correct errors, clarify Terms, prevent abuse or harm, or for other valid reasons such as enhancing security. X-VPN will periodically update the Terms of Service accordingly without prior notice, and unless otherwise stated, each update takes effect from the moment the revised Terms are published on the Site. You understand and agree that it is your responsibility to periodically review these Terms and stay informed about the current rules and obligations. Significant changes to the Terms that impact your rights or obligations will be communicated in advance through reasonable methods such as emails, banners, pop-up messages on the Site, or in your Account. If you continue to use the Services after these changes, you are expressing agreement with the updated Terms. However, if you disagree with the updated Terms, you are at liberty to end your relationship with us any time after their effective date by closing your Account and/or discontinuing access to our Services and Websites. The most current version of the Terms is always available on the Site.
X-VPN is committed to protecting your privacy and does not collect or record browsing history, traffic destinations, DNS queries, credit card or payment information, IP addresses and other sensitive information. X-VPN only collects certain non-sensitive information for the purpose of enhancing user experience, such as the country-level location data, device system information, subscription status and subscribed packages, etc. Be assured that we do not distribute any user information to third-parties, nor collaborate with any requests for such data unless required by a valid court order.
Subject to your adherence to these Terms, X-VPN hereby grants you a limited, non-exclusive, non-sublicensable, non-transferable, non-assignable, fully revocable, and personal license for your private and non-commercial activities to download, install, and use a copy of the Services and proprietary Software on a compatible device that you own or control. Any modification, distribution to unauthorized parties, reverse engineering, reselling our Services, allowing other people to use your Account, or other use of the Services in a way not explicitly authorized by X-VPN, as per these Terms, is strictly forbidden. Failure to maintain compliance with these terms may lead to the termination of your Account.
The terms also assert that no additional rights or licenses, whether express or implied, are granted to you concerning the Services and/or Software. As between You and X-VPN, X-VPN retain all intellectual property rights (including all patent, trademark, copyright, trade secret and other proprietary rights) in and to the X-VPN App, all X-VPN websites and all X-VPN services and content in connection therewith.
After registering an account on X-VPN, users can access X-VPN's Services. By subscribing to our Services, users agree to become a subscriber during the period users have chosen.
Our Website offers multiple payment methods including one-time payment model and subscription model.
CoinPayments, Paymentwall (excluding FasterPay), and PayPal (year plan) adopt a one-time payment method, which is a one-off and non-recurring payment for a fixed period of service.
Stripe, PayPal (month plan), and FasterPay adopt a subscription model. By default, each subscription plan will automatically renew for the same term within three days before the end of the subscription period. If you wish to cancel the next-term subscription, you should do so at least three days before the end of the current subscription term. The following steps illustrate how to cancel:
- For Stripe and PayPal, Users should cancel the subscription at least three days before the end of the current billing term through the "Cancel Subscription" button on "My Account" page of the Website, or by contacting customer support on X-VPN website.
- For FasterPay, Users should cancel the subscription at least three days before the end of the current billing term by contacting customer support on X-VPN website.
It should be noted that cancelling the next-term subscription does not affect your current subscription. If you wish to request a refund for your current subscription, please refer to the next chapter "Refund Policy".
Please note that payment methods on Paymentwall may be subject to change. For each Paymentwall payment method, Paymentwall's Terms of Service shall prevail.
Purchase through Google Play or X-VPN website by PayPal, Paymentwall, or Stripe
We offer a 30-day no-questions-asked money-back guarantee on your first subscription. You can request a refund for your first purchase for any reason within 30 days since the purchase date. However, refund is not available if X-VPN detects any policy violation or illegal activities. Refunds beyond the 30-day purchase will be considered at the discretion of X-VPN.
Purchase through X-VPN website by Coinpayment
Refund is not available after purchase.
Purchase through App Store, Amazon, Galaxy Store or Huawei AppGallery
X-VPN is unable to proceed with any refund if you purchase through App Store, Amazon, Galaxy Store or Huawei AppGallery. If you would like request a refund, please seek help from Apple, Amazon, Samsung or Huawei AppGallery who have independent refund policies and refunds are solely at their discretion.
Please be advised that to avoid any recurring transactions, we highly recommend submitting a refund request at least three days before the first subscription period expires. This will prevent any automatic renewals for subsequent subscription periods. It is crucial to note that if you submit a refund request after the recommended time frame, there is still a possibility of incurring subscription fees for the next period, resulting in a recurring transaction.
Refunds are generally processed within fifteen (15) working days, and are made to the original form of payment used for purchase. All refunds are sent in USD and therefore the refund amount could differ from the amount originally paid in local currency (e.g., due to foreign exchange and processing charges linked to your method of payment).
ACCOUNT USAGE POLICY
Given that our Services can be accessed globally, it is your duty to ensure that your use of the Services aligns with the applicable laws and regulations. Please note that if you are located in a country where using, accessing, or subscribing to the Services would violate the Export Control Policy, you may be unable to access the Services. It is your ongoing responsibility to assess whether your use of the Website, Apps, Software, or Services complies with applicable local, state, national, and foreign laws and regulations. This includes compliance with these Terms as well as any relevant laws, regulations, and policies. Each time you utilize the Services, you are obliged to adhere to these Terms and comply with the applicable laws, regulations, and policies.
You agree to keep your X-VPN account information confidential. You are responsible all actions that occur on our servers where the login uses your username and password. Should you discover or suspect any compromise of your account information, it is strongly advised that you promptly contact X-VPN. To safeguard against account security threats such as password leaks and theft, please note that X-VPN VIP accounts are strictly for personal use and cannot be lent or leased to others. Any improper use of X-VPN VIP accounts may result in limitations on login devices, account prohibition, deletion of related information, and no refund of fees.
X-VPN aims to provide the best possible service to all our subscribers, which require you not to misuse our content or services. Misuse refers to any use, access, or interference with our content or services that violates these terms or applicable laws and regulations. X-VPN reserves the right to take appropriate measures if our services are used in violation of the terms and applicable laws. We reserve the right to suspend and/or terminate the accounts and/or services provided to any user who violates any applicable laws or these terms, whether it is a single or repeated violation, without refund or notice. However, the decision of whether you have abused our services lies solely at our discretion.
When using our Service, you agree not to or enable others to:
- Use or assist others in using the Services/Websites for unlawful, illegal, criminal, or fraudulent activities. This includes activities such as spamming, hacking, identity theft, piracy, or conducting DDoS attacks.
- Use the Services/Websites for military purposes, including cyber warfare or weapons development.
- Assault, interfere with, or gain unauthorized access to other networks or computers through our Services/Websites.
- Exploit children in any form, including distributing, reproducing, uploading, downloading, or posting any content that contains explicit or sexual depictions of minors.
- Violate copyright, intellectual property rights, privacy, or other legal rights of X-VPN, our licensors, or third parties. Distribute, reproduce, upload, download, or post any copyrighted content before obtaining authorization or permission from the owner of the proprietary material.
- Communicate or share illegal, abusive, hateful, threatening, obscene, or objectionable content that interferes with rights or poses danger to others.
- Transmit viruses or codes that disrupt computer systems or interfere with their use.
- Interfere with the integrity or performance of the Service/Websites. Decompile the client or exploit the vulnerability to break into the server.
- Attempt to gain unauthorized access to the Service or its related systems or networks (i.e., any form of "hacking").
- Engage in any conduct that inhibits or restricts any other users from enjoying or using the Services, which includes but is not limited to unfair usage of the network (i.e., Utilizing substantially excessive bandwidth that exceeds the average user bandwidth usage for an extended duration or like manners that exert an excessive load on the network that may cause disturbance to other users on the network).
- Compile, utilize, or distribute the IP addresses of X-VPN' servers.
- Commercially exploit or distribute the Services, Subscription, or Account without authorization.
- Access our Websites or Services using automated means without prior permission.
- Copy or build a product with similar features, functions, or graphics as the Service/Websites.
- Threaten, stalk, harm, harass others, or promote bigotry or discrimination.
- Attempt unauthorized access to the Services, Accounts, or computer systems through hacking or other means.
- Violate ethical, moral, or conduct norms.
- Use the Services/Websites for engaging in any conduct for unlawful, misleading, fraudulent, illegal, or unauthorized purpose.
- Access or use the Services when prohibited or if your Account has been suspended or terminated.
- Share non-public features or content of the Software and/or Services with third parties.
- Violate or attempt to evade these Terms, within the limits of applicable law.
X-VPN reserves the right to take appropriate action when the Service is being used contrary to these Terms and applicable laws, which including termination of your account and the Service without providing a refund and notice.
Report Inappropriate Ads
X-VPN does not assume any responsibility for the content of third-party advertisements displayed in the App. If users find any content that they consider inappropriate or in violation of any laws or regulations, they may report it to X-VPN by emailing to firstname.lastname@example.org. The report email should illustrate the inappropriate content by providing the screenshots or a detailed description of the ads.
SUSPENSION AND TERMINATION
In the event that (i) you violate our usage policy, (ii) you violate any applicable laws, or (iii) laws or regulatory authorities prohibit it (for example, when providing our services becomes illegal in your country/region), we may suspend (for clarification, investigation, or to request an explanation of your actions) or terminate your account and/or services.
We may (but cannot guarantee) provide you with prior notice before suspending or terminating your account and/or services. For example, if (i) you egregiously violate our usage policy or any applicable laws, which poses an immediate and severe threat to us or any other third party, or causes interruptions to our services; (ii) we are unable to send you notifications due to you not providing or updating your contact information correctly; (iii) due to legal or government orders, we are unable to notify you, we may not be able to provide advance notice of termination of your access to our services.
If circumstances allow, we will provide you with a reasonable opportunity to resolve the issue before suspending or terminating your account and/or services. However, if your account has already been suspended, you must contact us for further information. We may (but are not obligated to) keep it suspended for a reasonable period of time before permanently terminating your account.
Upon suspension or termination under these Terms, you will lose access to the Premium Services. Upon expiration of your subscription or any termination under these Terms, the license granted under these Terms, and any other licenses (if any), will terminate immediately without notice.
X-VPN and its services are owned by Free Connected Limited. Free Connected Limited reserves all rights and owns all the visual interfaces, information, servers, products, software, graphical materials and all other elements of the service. Software used under these Terms is licensed, not sold, and you do not acquire title or ownership to any copies or the Software itself, nor to the Services and Website. We retain all right, title and interest in and to the Services, Software, Website and any portion thereof, unless expressly stated otherwise. X-VPN is a protected trademark owned by Free Connected Limited and you are prohibited from registering, adopting or in any other way using any trademark, trade name, symbol or logo that is identical or confusingly similar to any trademark owned by Free Connected Limited.
X-VPN is providing this service on the "as-is" and "as-available" basis without warranty or representation of any kind. X-VPN does not guarantee the Services will meet your requirements, as in continuous availability of the Service or any specific feature(s) of the service. To the full extent permissible by applicable law, we disclaim all warranties of any kind, express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising through course of dealing, course of performance, or usage of trade. You acknowledge that you access the Website and Services at your sole risk and discretion.
Reasonable efforts are taken to improve the accuracy and integrity of the Services, but we give no warranty or representation that the Services will be wholly free from defects, errors, and bugs, such as downtime, loss of data, corrupt data, service delay, mistakes, out-of-date information, or other. The VPN Service (coverage, speed, quality, and server location) may vary, and the Service is subject to unavailability including but not limited to third-party service failure; emergencies; equipment, transmission, or network limitation or issue; interference or signal strength. X-VPN is not responsible for any failure to maintain the accuracy, quality, security, and confidentiality of your data, message, or pages whether or not related to interruptions or performance issues with the Service.
Notwithstanding any other provision of the Terms, X-VPN reserve the right to impose usage or service limits, suspend service, or block certain kinds of usage in our sole discretion.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, X-VPN disclaims any liability and responsibility for any loss or damage caused by, but not limited to, the following circumstances:
Failure or interruption of the Services.
Acts or omissions of third parties involved in providing the Services or the data therein.
Any other cause related to your access or use, or inability to access or use, any part of the Site or its Content.
Failure to comply with the Agreement.
Cost of procuring substitute goods or services.
Unauthorized access to or alteration of transmissions or data, regardless of whether or not the circumstances were within the control of X-VPN or any third-party vendor providing software, services, or support for the Site or Services.
Your use of the services and websites provided by X-VPN is at your own risk. X-VPN, its parents, subsidiaries, affiliates, employees, officers, and directors will not be liable for any direct, indirect, punitive, incidental, special, consequential, or other damages arising from these terms or the use or inability to use the services or websites, regardless of whether the damages are based on contract, tort, strict liability, or any other legal theory. This includes, but is not limited to, loss of data or information, loss of business, lost profits, interruption of business, and the cost of cover. This limitation of liability applies even if X-VPN has been advised of the possibility of such damages. You acknowledge that the fees payable to X-VPN reflect the allocation of risk set forth in these terms, and X-VPN would not have entered into the agreement without these limitations on liability.
You hereby agree to indemnify, defend, and hold harmless X-VPN, its employees, members, directors, agents, supplier, and affiliated companies and their employees, agents, directors, shareholders, members, from any and all claim and expenses, including attorneys’ fees, arising out of your use of the Content and Service, including but not limited to your violation of this Agreement. We may, at our sole discretion, assume the exclusive defense and control of any matter subject to indemnification by you. The assumption of such defense or control by us, however, shall not excuse any of your indemnity obligations.
If any provision of the Terms is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of the Terms shall remain in full force and effect. This provision shall be interpreted in a manner consistent with applicable law to reflect the original intent of the provision. The failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision or be deemed a waiver of any subsequent breach or default.
By agreeing to these Terms and/or using the Services, you agree without reservation that any disputes arising from or relating to the Terms or the use of the Services will be exclusively resolved by the competent courts located in Hong Kong.
If you have questions regarding the Terms, please contact us at email@example.com.
Legal department: Room 3,27/F., Ho King Commercial Centre, No.2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong