How to protect your X-VPN account from unauthorized access?

Recently, we noticed that some users received verification code messages from X-VPN for password reset requests that they did not initiate. After careful investigation and rigorous security checks, we can confirm that the X-VPN system has not experienced any instances of data leaks.

However, we discovered that the potential risk lies elsewhere. There could be several reasons for how this situation occurs:

1. Shared X-VPN account: If you have shared your X-VPN account details with others, they may be aware that your email address is linked to an X-VPN account and could initiate a password reset.

2. Mass password reset attempts: In some cases, cybercriminals may employ a method, such as "credential stuffing", which involves making password reset attempts across various platforms with a list of anomimously gathered email addresses. If any one of these emails coincidentally corresponds to an X-VPN account, an unauthorized password reset notification is sent.

3. Data breaches on other platforms: If you've used the same email address to register on other websites, particularly those with lesser security measures, your email could have been compromised and used to initiate the password reset.

We want to assure you that your digital security is our top priority and we are committed to helping you navigate through this issue to safeguard your information.

Identifying the issue

If you receive an unexpected password reset message from X-VPN, it signals the likelihood of someone attempting unauthorized access to your X-VPN account.

What To Do If You Receive an Unauthorized Code Request

Once you received an unauthorized password reset request, we advise you to carry out the following steps:

1. Do not respond to the request: If you didn't initiate it, do not provide any personal information or click on provided links.

2. Change your password immediately: For your safety, we strongly recommend changing your password for X-VPN and other sites where you may have used the same credentials.

3. Contact X-VPN Support: Inform us immediately about any security breach. Our team will provide immediate assistance and help in securing your account.

How to Protect Your Account？

To protect your account against these scenarios, consider implementing the following strategies:

1. Limit Sharing of Your Account Details

Keep your X-VPN account information private and limit its sharing. This reduces the chance of others gaining access to your account and the associated email address.

2. Regular Password Updates

Regularly change your passwords. This straightforward step significantly enhances your security by making it challenging for unauthorized users to access your accounts.

3. Use Unique Passwords for Each Account

Maintain unique passwords for each of your accounts. If one account's password is compromised, your other accounts remain secure. To get secure and strong passwords, we recommend you to use our free password generator.

4. Check Website Security Prior to Registration

Prior to using your email for registration, carefully evaluate the platform's privacy and security measures. Confirm that they have strong protocols to protect user data. A brief review now can provide valuable security safeguards in the future.

5. Two-Factor Authentication (2FA)

Where possible, enable two-factor authentication. This second layer of security requires two types of identification, making your accounts even more secure.

6. Beware of Phishing Attempts

Remain vigilant against phishing attempts, which trick you into providing your login details. Be cautious about emails or messages requesting personal information.

While we continually work to improve our systems for your safety, everyone plays a part in maintaining stringent online security. As always, we're available to guide you and answer any questions or concerns you might have.

Don't hesitate to reach out to our customer support team for further assistance.