Connection issues with School Wifi and Office Wifi

Specifically, this article will guide you through connection issues when using X-VPN on school WiFi and office WiFi.

Some school WiFi or office WiFi has special restrictions on the applications or websites that network users can access, which may result in unsuccessful connections when using X-VPN. The following two methods may be helpful in bypassing this restriction, which is also applicable to some 4/5G network operators with strict network restrictions.

Method 1: Choose a domain name for protocol E-Hidden-TLS

Step 1: Turn off the VPN or proxy on the device

Step 2: Open X-VPN, tap on the Protocols page, and find Protocol E-Hidden-TLS

Step 3: Click Change, select a website that your network can access such as www.google.com

Step 4: Click Done and click on the protocol E-Hidden-TLS to start connecting

Method 2: Add a domain name for protocol D-HTTP

Step 1: Turn off the VPN or proxy on the device

Step 2: Open a browser and try to access a website that is not restricted by your network, such as www.google.com

Step 3: Copy down the URL if it can be accessed successfully

Step 4: Open X-VPN, click on the protocol page and slide to the bottom

Step 5: Paste the URL in Setting for protocol D&I&J, and click Apply to start connecting

The operations on mobile phones and computers are slightly different but roughly similar. If the above methods cannot solve the problem, please update X-VPN to the latest version to try and contact us. We will diagnose your network and provide you with targeted solutions.