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Troubleshoot Issues

How to solve Connect Failed issue?

Latest edited on 2026-09-03

This article will guide you to solve the connect failed issue when connecting to mobile and PC versions. If you encounter connection problems when using X-VPN on routers, please check this article.

Connect failed issue has many causes, like network fluctuations, ISP restrictions or so on. If you meet this issue, we suggest you try the following steps:

1. Try other servers and protocols:

When connect failed, we suggest you first try other servers and protocols, like protocols UDP, TLS and TLS-2.

2. Contact X-VPN support team:

If step1 not works for you, please contact the Live chat or our email (support@xvpn.io). The support team will assist further.

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