What is the refund policy of X-VPN?

Latest edited on 2023-06-09

30-day money-back guarantee

In general, within the eligible time period (30 days after purchase), refunds are guaranteed. You can try X-VPN risk-free. If you meet any issues, learn how to get a refund or contact us to help you resolve your issue.

Refunds for Apple In-App Payments, Google In-App Payments, etc.

Platforms such as Apple and Google have their own refund policies, and we can't operate their refunds. Therefore, you need to go to the corresponding platform to apply for a refund yourself.

non-refundable orders

1. Microsoft in-app payment orders can't be refunded. Microsoft also has its own independent refund policy. You can click here to learn more.

2. Orders paid with cryptocurrencies, gift cards, and phone credit can’t be refunded.

3. Orders that have been used abnormally can't be refunded. If you violate our Terms of Service, such as sharing, renting, or selling your X-VPN account, X-VPN has the right to refuse to refund you.

Refund Policy in X-VPN Terms of Service

For more detailed X-VPN account usage policy and refund policy, please check our Terms of Service.

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