How to request a refund?
Latest edited on 2023-06-28
This article will guide you on how to request a refund for your X-VPN subscription.
Subscriptions purchased from X-VPN official website
❑ Subscriptions paid for with cryptocurrency can’t be refunded.
Subscriptions purchased in the X-VPN app
Most in-app purchase subscriptions need to comply with the refund policy of the corresponding platform. Please choose the corresponding platform and follow the steps to apply for a refund:
❑ Apple Refund: https://support.apple.com/en-us/HT204084
❑ Google Refund(subscriptions within 48 hours): https://support.google.com/googleplay/workflow/9813244?hl=en
❑ Huawei Refund: Please contact us online or write to email@example.com. We will send you a refund confirmation email within 24 hours on working days, and you can use this email to apply for a refund from Huawei customer service.
Subscriptions purchased with phone credit are non-refundable.
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