How to request a refund?

This article will guide you on how to request a refund for your X-VPN subscription.

Subscriptions purchased from X-VPN official website

❑ Subscriptions paid by Credit Card, Paypal, and Paymentwall can enjoy our 30-day money-back guarantee, you can contact us online or write to support@xvpn.io to apply for a refund.

❑ Subscriptions paid for with cryptocurrency can’t be refunded.

Subscriptions purchased in the X-VPN app

Most in-app purchase subscriptions need to comply with the refund policy of the corresponding platform. Please choose the corresponding platform and follow the steps to apply for a refund:

❑ Apple Refund: https://support.apple.com/en-us/HT204084

❑ Samsung Refund: https://order-help.us.samsung.com/hc/en-us/articles/4415639206931-Requesting-a-Refund-from-an-In-Store-Purchase

❑ Amazon Refund: https://www.amazon.com/gp/help/customer/display.html?nodeId=GSZAYH7K2C2NVNC9

❑ Google Refund(subscriptions within 48 hours): https://support.google.com/googleplay/workflow/9813244?hl=en

❑ Google Refund(subscriptions over 48 hours): Please contact us online or write to support@xvpn.io to apply for a refund.

❑ Huawei Refund: Please contact us online or write to support@xvpn.io. We will send you a refund confirmation email within 24 hours on working days, and you can use this email to apply for a refund from Huawei customer service.

Note:

Subscriptions purchased with phone credit are non-refundable.

Need further help? Please contact us online or write to support@xvpn.io.